Sierra Ventures congratulates President and CEO Bernard Louvat and the TouchCommerce team on the acquisition.
This action positions Nuance’s Enterprise business favorably in a rapidly growing market where customer satisfaction requires holistic engagement by combining intelligent self-service multi-channel solutions with assisted service, which TouchCommerce delivers.
Founded in 1999, TouchCommerce is the established leader in digital customer engagement. TouchCommerce’s solution expands the Nuance’s Enterprises business with best-of-breed self-service and assisted-service solutions, by merging live chant, self-service guides and data-driven personalization.
Additionally, TouchCommerce’s strong customer relationships add healthy revenue streams and business growth. TouchCommerce has established relationships with customer-centric companies such as AT&T, Citizens Bank, DirectTV, Dixons, eHarmony, Panasonic, Telefonica and T-Mobile.
The transaction has been approved by both companies’ boards, and is expected to close September 30, 2016 for $215 million. Read press release here.
Allie joined Sierra Ventures in 2019 to lead Marketing efforts for the firm and partner with portfolio companies to drive awareness and provide insights on their marketing strategy. Allie has a background in business and marketing strategy, working with early-stage startups, agencies, venture firms, nonprofits, and political campaigns. Her experience includes forming and running a nonprofit, working as VP of Marketing at a Blockchain company, working in the Entertainment Industry, and managing Fortune 500 business accounts in the gaming and entertainment space. Allie holds a BA in Communication Studies from UCLA and is also a certified Yoga and Meditation teacher. Outside of work she enjoys traveling, hiking, cooking, and reading.