Sierra Ventures congratulates President and CEO Bernard Louvat and the TouchCommerce team on the acquisition.
This action positions Nuance’s Enterprise business favorably in a rapidly growing market where customer satisfaction requires holistic engagement by combining intelligent self-service multi-channel solutions with assisted service, which TouchCommerce delivers.
Founded in 1999, TouchCommerce is the established leader in digital customer engagement. TouchCommerce’s solution expands the Nuance’s Enterprises business with best-of-breed self-service and assisted-service solutions, by merging live chant, self-service guides and data-driven personalization.
Additionally, TouchCommerce’s strong customer relationships add healthy revenue streams and business growth. TouchCommerce has established relationships with customer-centric companies such as AT&T, Citizens Bank, DirectTV, Dixons, eHarmony, Panasonic, Telefonica and T-Mobile.
The transaction has been approved by both companies’ boards, and is expected to close September 30, 2016 for $215 million. Read press release here.