Recently in Parature
Parature Ranked Among Fastest Growing Companies in North America on Deloittes 2012 Technology Fast 500
Parature, a global leader in cloud-based customer service software, today announced that the company has been named to the Deloitte Technology Fast 500, a listing of the 500 fastest growing technology, media, telecommunications, life sciences and clean technology companies in North America. Rankings are based on percentage of fiscal year revenue growth during the period from 2007 to 2011. Parature experienced 153% revenue growth due to the adoption and use of its leading multichannel customer support across enterprises.
About Parature Social Monitor
Parature Social Monitor is the most advanced tool for providing customer service to your customers on social channels. By monitoring all of the conversations on Facebook and Twitter (with more social channels to come) and displaying them all inside the Parature Service Desk, Parature Social Monitor makes it easier than ever for you to integrate social channels into your existing workflow to provide the service and support today’s social customer demands.
Improving Your Customer Service Could Be Worth Big Bucks
Poor customer service costs U.S. companies about $80 billion a year in lost sales, and more than 60% of those unhappy customers go to a competitor. Those figures – from Parature, a customer service software company – suggest that getting basic customer service right is critical for small (or any) businesses.
Parature Unveils New Social Customer Service Product
More than 200 guests attended an invite-only rooftop event in the heart of the Nation’s Capital to hear Parature’s announcement of a new social monitoring product designed specifically for customer service teams. The new product, introduced by Parature CEO Ching-Ho Fung, Parature Chairman and Co-founder Duke Chung, and Global Product Manager Steve Klein, will help organizations across all industries to improve customer satisfaction, increase customer retention and protect brand reputation while improving internal efficiencies.
Parature Announces Global ParaFest 2013 Conference
Parature, a global leader in cloud-based customer service software, announced today that its users’ conference, ParaFest 2013, will be held March 4 – 6, 2013 at the Hard Rock Hotel and Casino, Las Vegas. The customer-focused conference will allow Parature users from around the world and across major industries to gain invaluable knowledge from experts and thought leaders, while networking with colleagues and peers.
Building Brand Advocates
Brand advocates are consumers and business buyers, usually with a large online network, who frequently recommend brands, products and services without any expectation of compensation. They are a virtual referral and sales force, creating positive testimonials and all-star ratings for brands on online review sites. They share your brand’s content and offers, assist other customers with questions and problems, and loyally defend your brand against detractors.
Parature Takes Its Seat on the Inc. 500|5000 List for the Sixth Consecutive Year
Parature is pleased to announce that it has been ranked on Inc. Magazine’s 500|5000 list, an exclusive ranking of the nation’s fastest-growing private companies, not for the first, second, third, fourth or fifth time – but for the sixth consecutive year.
